Customer Service Coordinator - Nights

Vivisol are currently hiring for a Customer Service Coordinators at their modern office based in Crawley. We are looking for someone to join our dynamic team to provide support to our customers and carers across England and Scotland, as the first point of contact for any queries that come in. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £23,891.

The Customer Service Coordinator position is office based, covering 37.5 hours per week. We have a number of different shift patterns available, including:

Monday to Friday, 9am-5pm
Monday to Friday, 3pm-11pm
Sunday to Thursday, 9am-5pm
Tuesday to Friday, 10am-6pm, Saturday 9am-5pm
Mon, Tue, Thu, Fri, 9am-5pm, Sun, 11am-7pm
Mon, Tue, Thu, Fri, Sat, 10am-6pm

The idea candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.

Main duties and responsibilities:

• Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
• Processing replenishment orders from patients and attempt to solve queries over the telephone
• Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
• Liaising closely with other departments by e-mail and telephone, giving accurate information at all times
• To work with the senior team members on process improvements and projects
• Provide support to other areas of the Customer Service department when required

Required candidate experience:

• Previous customer service experience (1 year), ideally office or call centre based
• Excellent phone manner
• An Enhanced DBS (provided for you as part of the probation process)